CTI (Computer Telephony Integration) is one feature which is must for your PBX system. If your PBX can not support CTI, then most probably, you have bought an outdated and featureless EPABX system. No doubt, all PBX machines would integrate with CTI hardware with analog interfacing, but analog interfacing with CTI is almost dead and it will die soon, if not already dead.
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CTI is a must for PBX system
Thursday, December 10, 2009
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