Asterisk PBX is smart choice for Call Center

Recently, I had concluded a project of implementing a very intelligent and highly customised call center. Customosiation of the call center application mostly centered around CTI component. During that period, I came to think, believe that, choosing Asterisk PBX over legacy PABX systems is the smart choice for anyone who wants his call center to be intelligent, highly customizable with integration of many business processes as well as features.
Asterisk PBX for Call Center

Asterisk PBX for Call Center

I would try to list few “killer features” which Asterisk PBX offers and which are hard to implement with a legacy PABX:-

Source : PBX

Call hunting : a smart feature in modern PBX

What is call hunting ?
Call hunting is a feature when enabled, incoming call could be programmed so that it would ring more than one number sequentially as per priority without the caller knowing about it! It is called call hunting, as the PBX systems hunt for the person to whom an extension number is assigned, by calling up different numbers stored in a group.

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Call hunting : a smart feature in modern PBX

Steps to install a PBX system

PBX system is quite a delicate system to install. Specially as it involves lot of wiring around the premises. It also has to work 24 hours a day, without any failure. Failure of this system is always noticed first and many people, organisation are so used to it, without they feel handicapped. So, while installing PABX system, one must plan properly.
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Steps to install a PBX system

CTI is a must for PBX system

CTI (Computer Telephony Integration) is one feature which is must for your PBX system. If your PBX can not support CTI, then most probably, you have bought an outdated and featureless EPABX system. No doubt, all PBX machines would integrate with CTI hardware with analog interfacing, but analog interfacing with CTI is almost dead and it will die soon, if not already dead.

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CTI is a must for PBX system

Free PBX tools

Apart from many PBX equipments manufactured by many PBX companies, there are few freely available software based PBX systems that run on a PC. Most probably, there will not be a single person who has not heard about Asterisk, the most famous open source PBX system as well as many CTI applications.

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Free PBX tools

PBX companies in India

India is now famous for fastest growing telecom market in the world . But, I think, this ‘telecom market’ mainly means GSM subscribers growth and enviable figures of adding almost 10 million subscribers every month. This figure surely looks impressive. But apart from, GSM or mobile subscribers, PBX market is also growing at around 20% ( estimate by few PBX dealers.)

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PBX companies in India

Intercom and PABX

What is an intercom?
An intercom (a short form of intercommunication) is a stand-alone electronic communications system used for limited or private conversation inside a home. Normally, it is an well-known communication system

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Intercom and PABX