Recently, I had concluded a project of implementing a very intelligent and highly customised call center. Customosiation of the call center application mostly centered around CTI component. During that period, I came to think, believe that, choosing Asterisk PBX over legacy PABX systems is the smart choice for anyone who wants his call center to be intelligent, highly customizable with integration of many business processes as well as features.
Asterisk PBX for Call Center
Asterisk PBX for Call Center
I would try to list few “killer features” which Asterisk PBX offers and which are hard to implement with a legacy PABX:-
Source : PBX
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